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Getting started

Set up Parcello in five steps, from your first location to a test label you create and void.

Plans, free trial and billing

What each of the four Parcello plans adds, how the 60-day free trial works and how Shopify bills you.

How Parcello works

How an order moves through Parcello, from your box rules to labels, fulfillment, tracking and returns.

Locations and dropship locations

Add the addresses you ship from, choose a default, mark dropship or 3PL locations and set daily pickups.

Boxes

Build your box library with outside dimensions and empty weights, then assign boxes to products.

Set up products

Assign each product a location, a carrier and the boxes it ships in, on the Products page.

Import and export product settings

Edit product locations, carriers and boxes in Excel, then import them. Every column, its values and the import errors.

Ship one product in several boxes

Set up a product that ships in parts, like a wheel and its stand, so every unit gets one of each box with its own weight and label.

Limit items per box, alternative boxes and carton packs

Put several units in one box, pick a box size by quantity, and pack carton multipacks so the order ships in the fewest sensible boxes.

Shared boxes and ride-along items

Let different products share a box, and let small items ride inside a bigger product's box instead of shipping alone.

Automatic packing by size

Enter a product's packed size and let Parcello choose boxes from your box library instead of writing box rules.

Operations plan

How Parcello packs an order

The order in which Parcello applies your packing rules, what the order page shows, and when to use Recalculate Packages.

The Carriers page and what each carrier supports

How the Carriers page is laid out, what UPS, FedEx, Shippo, Estes and FedEx Freight each support in Parcello, and which label formats each carrier offers.

Connect UPS

Sign in to your UPS account from the Carriers page, add your 6-character UPS account number, and set the default service and label format.

Connect FedEx

Connect your FedEx account in three steps, accept the FedEx license agreement, register your account, and verify it with a code or an invoice.

Connect Shippo

Sign in with your Shippo account to buy USPS, UPS, FedEx and DHL Express labels through Shippo, and set Shippo's shipment defaults.

How Parcello picks the carrier and service

The order of rules Parcello follows to set each new shipment's carrier and service, and what happens when that service isn't quoted.

Carrier shipping emails

Choose the emails UPS, FedEx and Estes send your customers and you about each shipment, and change them for a single shipment.

Find and track your orders on the Orders page

What the Orders list shows, what each status badge means, and how to search, filter, sync and open orders in a batch.

Change the boxes and shipments on an order

Assign items to boxes, add or remove boxes, move a box to another shipment, and rebuild an order's packing from your product settings.

Check box weights and declared values

How Parcello weighs each box and spreads the order's value across boxes, how to set either by hand, and what the carriers do with the declared value.

Check, correct and edit shipping addresses

How Parcello checks the ship-to address with the carrier, what to do with a suggested address, and how to edit the address that goes on the label.

Get rates and choose a service on an order

Pick the carrier and service for a shipment, compare live rates and delivery dates, set the ship date, signature and Saturday delivery, and read what the customer chose at checkout.

Create and void labels

What Create Labels needs, what happens when a label is bought, how to void it, and what to do when the carrier refuses it.

Shipping insurance and high-value shipments

How declared value covers UPS and FedEx labels, when you need the UPS high-value report, how Shippo shipping insurance and Estes full-value coverage work, and what applies to FedEx Freight.

Print labels on a Zebra or a laser printer

Pick a label format and label paper for your printer, check it with a test label, and print every label of a shipment at once.

Packing slips

Print a packing slip for every box of a shipment, and change the billing address and message a slip prints.

Fulfill orders in Shopify

Mark labeled items fulfilled in Shopify with their tracking numbers, one line at a time, the whole order at once or automatically when labels are bought, and undo a fulfillment.

When an order changes in Shopify

What Parcello does when an order's address, items or shipping change in Shopify, or the order is cancelled, before and after labels.

Ship one order to many recipients

Split one order into shipments for several recipients from a table you type, paste or upload, with their own address, email and gift message.

Operations plan

Ship without an order

Make a shipment that isn't part of a Shopify order (a trade show, a sample, a replacement), or a UPS import picked up from a supplier abroad.

Operations plan

Ship many orders in a batch

Open several orders on one page to print their labels and packing slips together, fulfill them, and on Operations get rates and buy labels for all of them.

Pick lists and saved batches

Print one paper pick list for a batch of orders, with what to pull, which boxes to set out and what goes in each box, and save batches to reopen later.

Operations plan

Book UPS, FedEx and USPS pickups

Book one pickup per carrier, location and day for every labeled package waiting there, from the Pickups card on the Orders page. UPS and FedEx pickups use your own accounts, and USPS pickups go through Shippo.

Operations plan

International shipments and the customs form

Fill the customs form on an international shipment, choose who pays duties, and print the invoice that travels with the box.

EU product identifiers

Add the M-PID, NS-PID and S-PID to customs rows for shipments to consumers in the EU.

USMCA certificate of origin

Add a USMCA certificate of origin to shipments between the US, Canada and Mexico, and download the signed PDF.

Return labels

Make a prepaid return label for a shipment on your own UPS, FedEx or Shippo account, download it for the customer, and void it when it isn't needed.

Returns from Shopify

Have Parcello buy the return label when you approve a return in Shopify, attach it to the return so Shopify emails it, and void it if the return is cancelled.

Operations plan

The Tracking page

Follow every shipment and box from Parcello and from outside fulfillments, filter by status, and refresh tracking.

Needs attention and daily emails

How Parcello flags late, stalled and problem shipments, how to dismiss them, and how to get a daily email about them.

Potential refund claims

Find late deliveries on guaranteed services, see what you paid, and keep track of the refunds you claim from the carrier.

Live rates at checkout

Turn on live shipping rates at Shopify checkout, choose which carriers quote, and check what customers see.

Advanced plan

Choose carriers and services for checkout

Pick which carriers and services quote at checkout, their order and names, list or negotiated prices, surcharges and declared value.

Advanced plan

Delivery dates at checkout

Choose what customers see about delivery timing, set your cutoff and lead times, and keep a shipping calendar of working days and closures.

Advanced plan

How checkout prices a cart

How Parcello packs a cart, splits it into shipments, chooses parcel or freight, and adds your surcharges to build each checkout option.

Advanced plan

Free shipping at checkout

Offer free shipping above an order subtotal, with separate amounts for domestic and international orders, while faster options stay paid.

Advanced plan

Why checkout shows backup rates

The reasons Parcello returns no rates for a cart, how to tell when it happened, and how to fix each one.

Advanced plan

Shipping rules and Try a cart

Hide checkout options, change their price, set a fixed price or show no Parcello rates for carts that match your conditions, and test a cart first.

Operations plan

Freight with Estes

Connect your Estes account, track Estes and EFW shipments, and see which orders Parcello ships as LTL freight and how it describes them.

Bills of lading and Estes pickups

Set freight details, quote Estes, review and create the bill of lading, then book, cancel or batch Estes pickups from Parcello.

Freight plan

Freight with FedEx Freight

Connect your FedEx Freight integration, quote FedEx Freight Priority and Economy at checkout and in Quick Quote, and see which orders ship with FedEx Freight.

Freight plan

FedEx Freight bills of lading and pickups

Set freight details, quote FedEx Freight, review and create the bill of lading, then book, cancel or batch FedEx Freight pickups from Parcello.

Freight plan

Order presets

Save shipping settings as presets and apply them to orders automatically when conditions match, or by hand from a batch.

Operations plan

Quick Quote

Price a shipment on one of your carrier accounts without an order, from products or boxes, with ship date, declared value and delivery options.

Advanced plan

Shipping cost report and carrier invoices

Compare what customers paid for shipping, what your labels cost and what carriers invoiced, and upload UPS and FedEx invoices to match them.

Advanced plan

Fees and services on an order

Have Parcello mark products that aren't physical, such as an express fee, fulfilled with the order's shipment, so the order shows Fulfilled in Shopify.

Permissions, your data and uninstalling

The Shopify permissions Parcello asks for and why, what it stores, how customer data requests work and what happens when you uninstall.

Get help

Send a message from the Help page in Parcello, what to include, and when to contact your carrier or Shopify instead.

Error messages and fixes

What the most common Parcello and carrier messages mean, why they appear and what to do next.

Glossary

The words Parcello uses for packing, shipping and tracking, and the carrier terms you meet along the way.