Know which shipments need you today
Every shipment on one page, including the ones fulfilled outside Parcello. Parcello flags the late, stalled and failed ones and emails you a short list every day.
One page for every shipment
Labels you print in Parcello and fulfillments added in Shopify, by you or a 3PL, all show on the Tracking page. Parcello checks UPS, FedEx, Estes and Estes Forwarding Worldwide shipments every hour, and labels bought through Shippo update as the carrier scans them. USPS and the other carriers Shopify tracks get their status from Shopify's own tracking, and so do UPS and Estes shipments until you connect those accounts. Anything else links to a tracking page.
Needs attention
Parcello flags shipments with a carrier exception, shipments on their way back to you, shipments past the delivery date promised at pickup, and shipments with no scan for five days. Dismiss one and it stays hidden until something new happens.
Every box counts
Parcello tracks each box of a multi-box shipment. A shipment shows its most urgent box, so one box stuck in a hub doesn't hide behind the others.
A daily email
Pick the hour and the people. Each day Parcello emails the shipments that need attention and marks what is new since the last email. On days when nothing needs you, no email is sent.
Potential refund claims
UPS, FedEx and Estes guarantee delivery times on some services. When a guaranteed shipment arrives late, Parcello lists it on the Potential claims tab with the promised and actual delivery times. Delays from customs holds or weather are left out.
Mark each one claimed or not eligible, or dismiss it. A separate daily email can list new ones. You file the claim with the carrier, and the carrier decides.
Questions
Which carriers get live status?
Parcello checks UPS, FedEx, Estes and Estes Forwarding Worldwide every hour, and labels bought through Shippo update as the carrier scans them. USPS and the other carriers Shopify tracks get their status from Shopify, and so do UPS and Estes shipments until you connect those accounts. Anything else links to a tracking page.
Does it track shipments I didn't label in Parcello?
Yes. Fulfillments added in Shopify, by you or by a 3PL, show on the Tracking page with their tracking numbers.
Does Parcello file refund claims for me?
No. Carriers don't offer a way to file claims through an app. Parcello finds late guaranteed shipments and shows what was promised, and you file the claim with the carrier.
More features
International shipping
Customs forms filled from the order, sent to the carrier electronically, with invoices, USMCA certificates and duties settings.
Returns and packing slips
A packing slip for every box, with your own message, and return labels made from the original shipment.
Multi-box packing
Products in several boxes, limits per box, alternative box sizes, carton packs and shared boxes. Every order arrives packed.
Split shipments
One order, several shipments: by location, carrier or supplier, each with its own labels. Fulfill once and send every tracking number.
Checkout rates
Live carrier rates at Shopify checkout, priced on the boxes you actually ship, with delivery dates and your margins.
Batches and automation
Print, buy labels for and fulfill many orders at once, with pick lists, order presets, shipping rules and UPS, FedEx and USPS pickups.
Try Parcello on your store
Every plan starts with a 60-day free trial, billed through Shopify.