Terms of Service

These Terms of Service ("Terms") govern your access to and use of Parcello (the "Service"), a Shopify embedded application provided by Seven Peas LLC ("Seven Peas," "we," "us," or "our"). By installing, accessing, or using Parcello, you ("Merchant" or "you") agree to be bound by these Terms. If you do not agree, do not install or use the Service.

1. The Service

Parcello is a shipping management application for Shopify merchants. It provides functionality including, but not limited to:

• Multi-package shipping label creation
• Carrier rate fetching from supported carriers (currently UPS and FedEx)
• Order splitting by ship-from origin
• Fulfillment writeback to Shopify
• Package and box configuration management
• Tracking number management

The features, functionality, and supported carriers may change over time at our sole discretion.

2. Eligibility and account requirements

To use Parcello, you must:

• Operate a Shopify store in good standing;
• Be at least 18 years old and authorized to bind the business entity that installs the Service;
• Maintain your own accounts with any third-party carriers you connect (e.g., UPS, FedEx) and comply with those carriers' terms;
• Provide accurate information when configuring the Service.

You are solely responsible for all activity that occurs through your Parcello installation.

3. Third-party carrier integrations

Parcello integrates with third-party shipping carriers including UPS and FedEx. When you connect a carrier account:

• You are entering into a direct relationship with that carrier. Parcello facilitates the connection but is not a party to your agreement with the carrier.
• Carrier-specific terms apply. You must accept and comply with each carrier's end-user license agreement, terms of service, and acceptable use policies. For FedEx, this includes the FedEx End-User License Agreement, which you must separately accept before using FedEx services through Parcello.
• Carriers bill you directly. Seven Peas does not collect or hold carrier shipping charges. Your FedEx, UPS, or other carrier account is billed by the carrier according to your agreement with that carrier.
• Carrier outages, errors, or policy changes are outside our control. We are not responsible for carrier service interruptions, rate changes, label rejections, lost or damaged packages, delivery failures, or any other carrier conduct.

Seven Peas integrates with FedEx via FedEx's developer API program and is in the process of being validated as a FedEx Integrator Provider. This relationship is solely for the purpose of providing API connectivity. It does not create any agency, partnership, or shared-liability relationship between Seven Peas and FedEx with respect to your shipments.

4. Shopify platform

Parcello operates within the Shopify platform pursuant to the Shopify Partner Program Agreement and Shopify API Terms of Use. Your use of Shopify itself is governed by Shopify's own terms, not these Terms. We are not affiliated with Shopify and cannot speak for them.

5. Fees and billing

If Parcello includes paid plans or features, billing is handled through the Shopify Billing API. You authorize Shopify to charge your store's primary payment method for any subscription fees, usage-based charges, or one-time fees you agree to. Fees are non-refundable except where required by law.

We may change pricing with reasonable advance notice. If you do not agree to a price change, your remedy is to uninstall the Service before the new pricing takes effect.

6. Acceptable use

You agree not to:

• Use the Service in violation of any applicable law, including export controls and sanctions;
• Attempt to reverse engineer, decompile, or extract the source code of the Service;
• Use the Service to create false or fraudulent shipping labels, evade customs duties, or ship prohibited items;
• Use the Service to harass, defraud, or harm third parties;
• Interfere with or attempt to compromise the security, integrity, or availability of the Service;
• Resell, sublicense, or provide the Service to third parties as a standalone product;
• Exceed any rate limits or API quotas, or otherwise abuse the Service's resources.

We may suspend or terminate your access for any violation, with or without notice.

7. Your data

You retain ownership of all data you submit to or generate through the Service, including order data, shipping addresses, and carrier credentials ("Merchant Data"). You grant Seven Peas a limited, non-exclusive license to use Merchant Data solely to operate and improve the Service.

Our handling of Merchant Data is described in the Privacy Policy, which is incorporated into these Terms by reference.

8. Intellectual property

The Service, including all software, designs, logos, and documentation, is owned by Seven Peas LLC and is protected by copyright, trademark, and other intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your business purposes only. No other rights are granted.

9. Warranty disclaimer

The Service is provided "as is" and "as available," without warranties of any kind, express or implied. To the maximum extent permitted by applicable law, Seven Peas disclaims all warranties, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, title, and quiet enjoyment.

Seven Peas does not warrant that: (a) the Service will meet your requirements; (b) operation of the Service will be uninterrupted, timely, secure, or error-free; (c) any defects will be corrected; (d) shipping labels, rates, or tracking data will be accurate, complete, or timely; (e) the Service will be free from bugs, viruses, or other harmful components; or (f) the Service will never be compromised by unauthorized access.

No oral or written information or advice provided by Seven Peas or its representatives creates any warranty not expressly stated in these Terms.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such cases, any implied warranties are limited to the minimum period and scope permitted by law.

10. Limitation of liability

To the maximum extent permitted by applicable law, in no event shall Seven Peas LLC, its officers, members, employees, or contractors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to lost profits, lost revenue, lost business opportunities, lost shipments, delivery delays, damaged or lost packages, carrier chargebacks, duties or customs penalties, data loss, or reputational harm, arising out of or relating to your use of or inability to use the Service, even if Seven Peas has been advised of the possibility of such damages.

Seven Peas' total cumulative liability arising out of or relating to these Terms or the Service, from all causes of action and theories of liability (whether in contract, tort, statute, or otherwise), shall not exceed the greater of (a) the total fees you paid to Seven Peas for the Service in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

You acknowledge that the fees (if any) charged for the Service reflect this allocation of risk, and that without these limitations the Service would not be offered at the price provided.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Seven Peas LLC, its members, officers, employees, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Service;
• Your violation of these Terms;
• Your violation of any third-party right, including any carrier agreement or any privacy, intellectual property, or other right;
• The accuracy or legality of any data you submit to the Service;
• Any shipment created through the Service, including its contents, declared value, customs classification, and ultimate delivery.

12. Suspension and termination

You may stop using the Service at any time by uninstalling it from your Shopify store.

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms;
• Non-payment of fees;
• Suspected fraudulent or abusive activity;
• Discontinuation of the Service or any feature;
• Any direction from Shopify or a connected carrier requiring suspension.

Upon termination, your right to use the Service ends immediately. Sections that by their nature should survive termination (including Warranty Disclaimer, Limitation of Liability, Indemnification, Governing Law, and these survival provisions) will survive.

13. Data after termination

Data handling after uninstall is governed by our Privacy Policy and Shopify's compliance webhook requirements. In summary: we retain Merchant Data for 48 hours after uninstall to allow reinstall recovery, then delete it pursuant to Shopify's shop/redact webhook. Certain records required by law or by FedEx's Integrator Provider requirements (including EULA acceptance records, retained for ten years) will be preserved as required.

14. Modifications to the Service or these Terms

We may modify the Service, including adding, removing, or changing features, at any time. We may also update these Terms. Material changes will be communicated through the Service, by email to the address on file, or via your Shopify admin. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

15. Governing law and dispute resolution

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in New Castle County, Delaware, and you consent to the personal jurisdiction of those courts.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

16. General

• Entire agreement. These Terms, together with the Privacy Policy and any plan-specific terms presented at purchase, constitute the entire agreement between you and Seven Peas regarding the Service.
• Severability. If any provision is found unenforceable, the remaining provisions remain in effect.
• No waiver. Failure to enforce any provision is not a waiver of that or any other provision.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• No agency. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Seven Peas.
• Force majeure. Neither party is liable for any failure or delay caused by events beyond reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, internet or carrier outages, or government action.

17. Contact

Questions about these Terms can be sent to:

Seven Peas LLC
Email: parcello-support@oursevenpeas.com