The Tracking page
Follow every shipment and box from Parcello and from outside fulfillments, filter by status, and refresh tracking.
Updated October 20, 2026
The Tracking page lists every order that has a tracking number: labels you created in Parcello, and fulfillments created outside Parcello (by a 3PL, another app, or by hand in Shopify). Use it to see where each shipment is and which ones need you.
What’s on the page
At the top, the Shipment Tracking card has the Refresh All Tracking button. Next to it is the Daily emails card (see Needs attention and daily emails).
Below them is the list, with tabs, a search box and filters.
| Tab | Shows |
|---|---|
| All | Every order with tracking. |
| Needs attention | Shipments with a problem: carrier exception, returned, late or stalled. The tab shows how many. |
| Potential claims | Late deliveries on guaranteed services. This tab has its own table. See Potential refund claims. |
| In transit | Shipments the carrier reports as moving. |
| Delivered | Delivered shipments. |
Search matches order numbers, customer names and tracking numbers. Two filters narrow the list:
| Filter | Choices |
|---|---|
| Carrier | UPS, FedEx, Estes, FedEx Freight, EFW |
| Source | Parcello (labels created in Parcello) or 3PL / External (fulfillments created outside Parcello) |
The list shows 50 orders per page, the most recently shipped first.
Columns
| Column | What it shows |
|---|---|
| Order | The order number, the customer’s name and company, and how many shipments the order has. |
| Order date | When the customer placed the order. |
| Shipped | The latest label created in Parcello or the latest outside fulfillment on the order. |
| (unnamed) | One line per shipment, described below. |
Each shipment line shows:
- A source badge: Parcello, 3PL (an item sent by a 3PL or from a dropship location) or External.
- The carrier and the tracking number. The number links to the carrier’s tracking page.
- The status badge, plus Late or Stalled when Parcello flags it.
- ETA: with the expected date, only while the shipment is moving and the date is still ahead.
- Delivered: with the delivery date, in the receiver’s local time.
- The ship-from location and the number of items.
- Dismiss or Restore for shipments that need attention, and a refresh icon.
Rows with a problem are tinted: red for a carrier exception, amber for returned, late or stalled.
Status badges
| Badge | Meaning |
|---|---|
| Label Created | The carrier has the label but hasn’t scanned the package. |
| In Transit | Moving through the carrier’s network. |
| Delivered | Delivered. |
| Exception | The carrier reported a problem, for example a delay, damage or an address issue. |
| Returned | On its way back to you, or returned. |
| Canceled | The label was voided or the shipment canceled. |
| Pending | Not checked with the carrier yet. |
| Track via carrier | Parcello has no status for this number. Click the number to follow it on the carrier’s site. |
Shipments with several boxes
A Parcello shipment with more than one box lists each box under it: Box 2 of 3, the box name, its weight and its own tracking number. Parcello checks every box separately.
The shipment’s badge shows its worst box. If box 1 is in transit and box 2 has an exception, the shipment reads Exception. It reads Delivered only when every box is delivered, and it counts as late or stalled when any box is.
Where the status comes from
| Shipments | How the status updates |
|---|---|
| UPS (when a UPS account is connected), FedEx, Estes (when connected), FedEx Freight bills of lading created in Parcello (when FedEx Freight is connected) and EFW | Parcello asks the carrier directly. |
| Labels bought through Shippo | Shippo sends updates as they happen. |
| Everything else: USPS shipped outside Parcello, DHL, UPS when no UPS account is connected, other carriers | Parcello reads Shopify’s own tracking for the fulfillment. |
UPS air freight booked through UPS’s forwarding service (10-digit numbers, for example UPS Air Freight Consolidated or UPS 3 Day Freight) is tracked from UPS too. It reads Label Created while UPS has only the booking, In Transit once the freight moves, and Delivered at delivery.
When neither Parcello nor Shopify has tracking for a UPS, Estes or FedEx Freight number, the line reads “Connect UPS on the Carriers page to track this shipment.” (or Estes, or FedEx Freight). Connect the carrier on the Carriers page to fix it.
Refresh tracking
- Parcello updates open shipments automatically about every hour. You don’t need to refresh to keep the page current.
- The refresh icon on a shipment line checks that shipment now, including every box.
- Refresh All Tracking checks all open shipments now. Numbers checked in the last 30 minutes are skipped. Shippo labels are left to Shippo’s own updates; use the refresh icon on a single Shippo shipment if you need it now.
- The first time you open the page, if nothing has been checked yet, Parcello checks everything once before showing the list.
Returns
Return labels you create in Parcello appear on the Tracking page as their own shipment under the order, with the carrier’s status like any other shipment. Until the customer hands the package to the carrier, it won’t show movement.
Notes and limits
- Only shipments with a tracking number appear. A shipment without a label isn’t listed.
- Text typed into Shopify’s tracking field instead of a number, such as “pick up” on a pickup, isn’t a tracking number: that fulfillment counts as one without tracking and isn’t listed.
- The ETA hides once a shipment is delivered or returned, and when the date has passed.
- The Carrier filter doesn’t list Shippo. To find a Shippo shipment, search for its order number or tracking number.
Troubleshooting
| Symptom | Cause | Fix |
|---|---|---|
| “Tracking lookup failed” under a shipment | The carrier didn’t answer or returned an error. Hover it to see the carrier’s message. | Try the refresh icon later. The last known status is kept. |
| A shipment stays Pending | It hasn’t been checked yet | Click the refresh icon, or wait for the hourly update. |
| “Connect UPS on the Carriers page to track this shipment.” | The number is UPS, no UPS account is connected, and Shopify has no tracking for it | Connect UPS on the Carriers page. |
| “No shipments with tracking numbers found. Tracking data will appear here after you create labels or when fulfillments are created by 3PL services.” | No labels or tracked fulfillments yet | Create a label, or wait for a fulfillment with tracking. |