Needs attention and daily emails
How Parcello flags late, stalled and problem shipments, how to dismiss them, and how to get a daily email about them.
Updated October 5, 2026
The Needs attention tab on the Tracking page collects the shipments that may need you: carrier problems, and shipments Parcello sees running late or stuck. A daily email can send you the same list each morning.
What counts as needing attention
A shipment needs attention when any of these is true:
| Reason | Badge | When it applies |
|---|---|---|
| Carrier exception | Exception | The carrier reports a problem. Drops off on its own 60 days after the last scan. |
| Returned | Returned | The package is coming back to you. Drops off on its own 30 days after the last scan. |
| Late | Late | Today, in the receiver’s time zone, is past the promised delivery day and the package isn’t delivered. |
| Stalled | Stalled | The package is in transit with no new scan for more than 5 days. The same 5 days apply to parcel and freight. |
Delivered and canceled shipments never need attention. Late and stalled apply only to shipments Parcello has a live status for (not to those showing Track via carrier).
For a shipment with several boxes, the shipment needs attention when any one box does.
The tab label shows how many shipments need attention, whichever tab you’re on. Rows are tinted red for an exception and amber otherwise.
How the promised date works
Parcello records the promised delivery date the first time the carrier reports the package moving (in transit, delivered, an exception or a return). It uses the carrier’s delivery commitment at that moment, or its estimated delivery date.
That date is then frozen. If the carrier moves its estimate later, the original promise still counts, so a shipment that slips shows as late.
Late is judged by calendar day where the package is going. A package promised for Tuesday in California turns late only once it is Wednesday in California, whatever your own time zone. A shipment that hasn’t moved yet has no promised date, so it can’t be late. It can still show an exception.
Example: a UPS Ground package scans in on Monday with an estimated delivery of Thursday. On Thursday the estimate changes to Friday. On Friday morning at the destination, the shipment shows Late.
Dismiss and restore
- On a shipment that needs attention, click Dismiss. It leaves the Needs attention tab and its tint goes away. On a multi-box shipment, every box is dismissed.
- To bring it back, click Restore on the shipment line. Restore is shown on dismissed shipments that aren’t delivered or canceled.
A dismissed shipment comes back on its own when a new problem starts after you dismissed it:
- the carrier reports a new exception scan,
- the shipment becomes late, or
- the shipment stalls.
Ordinary progress scans don’t bring it back.
Daily emails
The Daily emails card on the Tracking page sends up to two separate emails each morning. Each one goes out only when there is something to report.
- Open the Daily emails card. Its badge shows On or Off.
- Tick Shipments that need attention, Potential refund claims (separate email), or both.
- In Send to, enter one or more addresses separated by commas, up to 10. The field starts with your store’s contact email.
- Pick the Time (7:00 AM by default) and the Time zone (your store’s time zone by default).
- Click Save. You should see “Saved. Next email” followed by the date and time of the next send.
| Field | What it does |
|---|---|
| Shipments that need attention | Exceptions, returns, late and stalled shipments. Nothing is sent when everything is on track. |
| Potential refund claims (separate email) | Late deliveries on guaranteed services, with the estimated refund. Nothing is sent when there is nothing to claim. |
| Send to | Who receives both emails. |
| Time | The email is sent within the hour after this time. |
| Time zone | The time zone for Time. |
Send test: attention and Send test: refunds send one email now to the addresses in Send to, using what’s in the form even before you save. A test goes out even when there is nothing to report, with “[Test]” in the subject. It doesn’t change the schedule.
What the attention email contains
The subject reads, for example, “3 shipments need attention” followed by your store name. The email groups shipments under Exceptions, Returned to sender, Late and Stalled. Each row shows the order, the customer, the carrier and service, the tracking number (and the box, for multi-box shipments), the carrier’s latest status, the promised date for late shipments, and when the last scan was. A New marker shows problems that started since the previous email. The email links to the Needs attention tab.
Dismissed shipments are left out, the same as on the tab.
For the refund email, see Potential refund claims.
Notes and limits
- The 5-day stalled and the 30 and 60 day age-out periods are fixed.
- Late uses the carrier’s own delivery date. Carriers sometimes give a date only, sometimes a time too. Parcello compares by day.
- Daily emails use your store’s time zone unless you pick another.
Troubleshooting
| Symptom | Cause | Fix |
|---|---|---|
| “These don’t look like email addresses: …” | An address in Send to isn’t valid | Fix it. Separate addresses with commas. |
| “Up to 10 recipients are supported.” | More than 10 addresses | Remove some. |
| “Add at least one recipient, or turn both daily emails off.” | An email is ticked but Send to is empty | Add an address, or untick both. |
| “Add at least one recipient to send a test.” | Send to is empty | Add an address. |
| No email arrived this morning | Nothing needed attention, or both boxes are unticked | Check the tab. Use a test send to confirm delivery. |
| A shipment you dismissed is back | A new problem started after you dismissed it | Check the latest scan. Dismiss again if it’s handled. |