Connect Shippo
Sign in with your Shippo account to buy USPS, UPS, FedEx and DHL Express labels through Shippo, and set Shippo's shipment defaults.
Updated October 23, 2026
Connect Shippo when you don’t have your own carrier contracts, or when you want USPS. Your Shippo account gives you discounted rates on the carriers active in it, such as USPS, UPS, FedEx and DHL Express, and Parcello buys the labels through it.
Before you start
- Create your Shippo account at goshippo.com first, then connect it. Shippo accounts created inside the sign-in pop-up may come without Shippo’s own UPS account, so they get no UPS rates through Shippo.
- In Shippo, turn on the carriers you want to use. Parcello shows rates for the carriers active in your Shippo account.
- Allow pop-ups for the Shopify admin. The Shippo sign-in opens in a pop-up window.
- Keep the Carriers page open while you sign in. Parcello finishes the connection on that page when the pop-up hands it back.
Connect
- Go to Carriers and open the Shippo card.
- Click Sign in with Shippo.
- In the pop-up, sign in to your Shippo account and approve the connection.
- The pop-up says “Finishing in Parcello. This window will close.” and closes on its own.
The Carriers page shows the green banner “Shippo connected.” The card header now shows Connected, and the card says “Signed in with Shippo as” followed by your Shippo login email. Parcello also sets Shippo up to send tracking updates for the labels you buy, so you don’t need to do anything for tracking.
Who bills what
Shippo bills you directly for postage, any label or quote fees on your Shippo plan, and Shippo shipping insurance when you add it. See Shippo’s pricing page for their fees. Parcello never marks up postage or handles the payment.
Your Parcello plan is separate and billed by Shopify. See pricing.
Shipment defaults
| Setting | What it does |
|---|---|
| Default Service | The service a new Shippo shipment starts with. Starts at USPS Ground Advantage. The list shows only services of carriers active in your Shippo account. |
| Label Format | PDF (4×6) (the starting value), PNG or ZPL (thermal printer). |
| Label paper | Thermal label printer (4×6), Half-sheet labels (2 per letter page) or Letter paper (1 label per page). |
Click Print a test label to check your printer without buying a label. See Print labels on a Zebra or a laser printer.
Sender email. The card says: “Labels carry the ship-from location’s contact email as the sender (Locations page), else your store email”. Set a contact email on each location in Locations to control it. See Locations and dropship locations.
Shipping insurance. The checkbox Add Shippo shipping insurance by default on labels bought on Shippo’s carrier accounts adds Shippo insurance to each new shipment. You can turn it off per shipment before creating labels. Labels on your own carrier accounts inside Shippo use that carrier’s declared-value coverage instead. See Shipping insurance and high-value shipments.
Which carriers and services you get
Shippo returns rates for every carrier active in your Shippo account. You add and remove carriers in Shippo, not in Parcello.
If you connected your own UPS or FedEx account inside Shippo, a service can be quoted twice: once on your account and once on Shippo’s. The order page’s Service list tags each one with · Your account or · Shippo account, so you can pick.
Services you may see include:
| Carrier | Examples |
|---|---|
| USPS | USPS Ground Advantage, USPS Priority Mail, USPS Priority Mail Express |
| UPS | UPS Ground Saver, UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Air |
| FedEx | FedEx Ground, FedEx Home Delivery, FedEx 2Day, FedEx Standard Overnight |
| DHL Express | DHL Express Worldwide (international) |
Which ones you actually get depends on your Shippo account and the shipment.
Earlier connections with an API token
If you connected Shippo earlier by pasting an API token, that connection keeps working. The card says “Connected as” followed by the Shippo login, and shows the Sign in with Shippo button. Sign in to switch to the sign-in connection. Your token stays on file: the card then says “An API token is also on file and takes over if you sign out.”
A connection made with a Shippo test token shows Connected (test mode) in the card header.
Disconnect or sign out
- Sign out of Shippo (shown after you signed in) ends the sign-in connection. If an API token is on file, it takes over. If not, Shippo is disconnected.
- Disconnect removes the Shippo connection completely.
Notes and limits
- Shippo is on every plan. Checkout rates through Shippo need the Advanced plan. See Choose carriers and services for checkout.
- USPS has no shipments with several boxes. For a USPS shipment with several boxes in the US, Parcello buys one label per box. International USPS shipments can have one box only.
- Address checks through Shippo cover US addresses. For other countries the order page shows “Address validation is available for US addresses only — the address will be used as entered.”
- International Shippo labels need the customs form on the order. See International shipments and the customs form.
- Shippo shipments have no carrier email settings in Parcello.
- On Shippo shipments, labels wait for fresh rates. Get rates on the order before you create labels.
Troubleshooting
Nothing happens when you click Sign in with Shippo. Your browser blocked the pop-up. Allow pop-ups for the Shopify admin and try again.
“Shippo sign-in didn’t finish. Try again.” You cancelled on the Shippo page, closed the pop-up before it finished, or Shippo refused the sign-in. Click Sign in with Shippo again.
The pop-up says “Return to Parcello and click Sign in with Shippo again.” The pop-up lost its link to the Carriers page, for example because that page was closed or reloaded during the sign-in. Go back to Carriers and click Sign in with Shippo again.
“That sign-in link expired. Click Sign in with Shippo again.” The Carriers page was open for more than an hour before you signed in. Click the button again.
“This sign-in was started for a different store.” The sign-in began in Parcello on another store. Start it again from this store’s Carriers page.
No UPS rates through Shippo. Your Shippo account doesn’t have Shippo’s UPS account active. This is common for accounts created inside the sign-in pop-up. Check your carriers in Shippo, or ask Shippo support to add UPS.
A carrier you expect is missing. It isn’t active in your Shippo account. Turn it on in Shippo, then get rates again.
“USPS can’t ship an international shipment with more than one box: each box would need its own customs form. Pick a UPS, FedEx or DHL Express service instead.” Pick another service, or ship the order in one box.