Fees and services on an order
Have Parcello mark products that aren't physical, such as an express fee, fulfilled with the order's shipment, so the order shows Fulfilled in Shopify.
Updated October 20, 2026
A product that isn’t physical, such as a fee or a service, has no box and no label, so it isn’t part of a shipment. When Parcello fulfills the physical items, the order shows Partially fulfilled in Shopify until the fee is fulfilled too. Parcello can do that for you.
A product counts as not physical when “This is a physical product” is unticked on it in Shopify.
Choose when Parcello fulfills them
- Open Automation in the app menu.
- Under Fulfillment of non-physical products, pick one:
| Choice | What happens |
|---|---|
| Fulfill them myself in Shopify | Parcello leaves them alone. This is the default. |
| Automatically with the first shipment of that order | When the order’s first physical item is fulfilled, Parcello fulfills its non-physical products too. |
| Automatically with the last shipment of that order | Parcello waits until every physical item on the order is fulfilled, then fulfills its non-physical products. |
The choice saves as soon as you pick it.
The setting is on every plan and applies to every order from then on.
How it works
- Every product on the order that isn’t physical is included, not only fees. Gift cards are left to Shopify.
- Physical items fulfilled anywhere count: with Fulfill or Fulfill Order in Parcello, when their labels are bought (with Fulfillment when labels are bought on), from a batch, in the Shopify admin, or by a fulfillment service.
- Parcello fulfills them separately from the shipment, with no tracking number, and Shopify sends the customer no email for them. The customer still gets the shipping email for the physical items.
- After Fulfill, Fulfill Order, or Create Labels when it fulfills items, the order page lists what was also fulfilled, for example “Also marked fulfilled: 1x Express Fee A.”
- Products already fulfilled, cancelled, on hold in Shopify or handled by a fulfillment service are left alone.
- Cancelling a fulfillment later leaves them fulfilled.
Troubleshooting
“Parcello couldn’t mark … fulfilled. Fulfill it in Shopify.” Shopify refused it, and the message gives Shopify’s reason. The physical items’ fulfillment still went through. Mark the product fulfilled in the Shopify admin.